Carriers, Service Levels & Cut-off Times
Free Shipping Offer
Processing & Refunds
Which products cannot be returned?
How do I return a purchase?
Can I make a return without a prepaid shipping label?
Can I make a return without my original invoice?
U.S. Sales Tax
Which states require Rio Grande to collect sales tax?
I was mistakenly charged sales tax. What do I do?
May I contact Rio Grande for sales tax advice?
How do I submit my valid tax-exempt certificate to Rio Grande?
I ship my orders to multiple states. How is the sales tax calculated for my purchases?
I was charged sales tax on a previous order but had submitted my tax-exempt certificate to Rio Grande. Can I get reimbursed for the sales tax?
The sales tax on my invoice is incorrect. What do I do?
My sales tax rate is different than the rate I was charged by Rio Grande. How do I correct this?
Reporting of Sales Tax on Internet Purchases