What to Expect from the New Rio Grande Website

Welcome to the new riogrande.com! We updated our website to make it easier to shop on mobile, streamline navigation and modernize the look and feel. We want the transition to the new site to be as seamless as possible for you, but, as with any big system change, there have been a few hiccups along the way. Here’s what you need to know:  

You Must Reset Your Password. Here’s How:

Follow These Steps    Or    Watch this Video


Not Receiving Password Reset Emails?

If you submitted the reset password form and have not received an email with your temporary password from Rio Grande, the email may have been sent to your spam or clutter folder. Look for an email from webemail@riogrande.com in the clutter or junk folder in your inbox. We've also created these instructions on how to add our email to your "Trusted Sender List" so that Rio emails show up in your normal inbox.

If you have not received your password reset email after 10 minutes, please give us a call or start a live chat with one of our agents. Please do not resubmit the password reset form; this will create multiple requests in our system and could delay the process. 

Learn More

Still Having Trouble Resetting Your Password?

If you have checked your junk mail inbox and don’t see an email from webemail@riogrande.com or if you are having other problems resetting your password, please give us a call at 800-545-6566 or use the live chat function on our website and one of our agents can assist you.

Submitting Feedback on the New Site

If you come across any issues when using the new site, please let us know about them using the form below. We’re listening carefully to all of your feedback and are using it to improve the new website experience for everyone. We appreciate your input during this transition.


Learn your way around the new website with this video. 

We put together this quick video to help you get acquainted with the our new website.