Returns Made Easy…Do It All Online

Rio delivers stress-free returns with every package. Simply click the "Return items" button below and select the items you wish to return. You can choose to print your UPS return label or receive it via email. Returns made easy, so you can go back to doing what you love.

Return Items
 
Free Returns
 
Print!

Print!

Instantly print the return label you'll need right from your own computer.

Pack!

Pack!

Pack your return and a copy of your invoice with loving care to ensure it arrives safely at Rio Grande.

Attach!

Attach!

Attach your return label to the outside of your package.

Send!

Insure & Send!

Drop off your package at any UPS service location.

Locate your nearest UPS

 

Until your package arrives at Rio Grande, you can track its progress through your UPS tracking number provided with your label. We'll handle your return upon receipt within 5  business days. You can track its progress in the "Pending Orders" under your "My Account" area. Once the return is processed, we'll send you an email letting you know the amount being refunded in 2-3 business days.

Visit our Help page for details and applicable restrictions on item returns.

View Restrictions