10 Reasons Why Rio Grande
Means Business For Jewelers


Where do you source the selection of chains, tools, gems and findings that your jewelry business needs to excel? Who has a no-guessing returns policy for tools and equipment that cuts down on hassles and gets you back to work? How do you find help and save valuable time when you have a technical jewelry-making question? We know that the answers to these questions can make a world of difference to your business.

Rio Grande was founded in 1944 by jewelers, with the express purpose of serving other jewelers. That’s why the folks at Rio Grande spend every day working hard to answer a question of our own: What do jewelers like you need to make your business thrive? Here’s a short list of 10 answers to that question. They’re a part of why jewelers have been making Rio Grande their partner in the jewelry industry for more than 75 years.

1. The Best Customer Service on the Planet. (Yes. The Planet.)

Call us old-fashioned, but when it comes to taking care of business, you always come first. For example, we believe that jewelers are best served by other jewelers—people who understand the unique challenges and opportunities that crop up behind a bench. So we offer onsite, year-round jewelry-making classes and open studio time to all of our associates. And we operate our business on a foundation of guiding principles that don’t waver, either. A few favorites are: Do what you agree to do, be open and honest, and treat people with dignity and respect. Oh, and have fun! (That’s our Principle #9.) If you’re the kind of jeweler who loves personal relationships and attention to detail, we’re at your service.

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Shannon from the Gem Source and Diamond Source Team

Leo from the Hot Stamp Team

Alex from the Cut-to-Order Team

Alex from the Cut-to-Order Team

2. Everything Jewelers Need from Acetylene Torches to Zircon.

You know how much work it takes to run your jewelry business; you’re busy enough as it is. So go ahead and take sourcing off of your to-do list. Rio Grande stocks the biggest and best selection of jewelry-making supplies you’ll find anywhere, all under one roof—from the equipment and consumables you depend on every day, to the jewels and tools that stoke your imagination. And it’s all manufactured and sourced to meet our exacting standards. (We’re jewelers, too, after all!). We pride ourselves on being a one-stop shop, so that you can get back to your studio.

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3. You Can Ask Us Anything. Really!

We love a challenge. Tell us your thorniest technical challenge, and our expert customer service representatives will spring into action to help you solve it. (We even have a special lab that our Jewelry Tech Team uses to troubleshoot your issues, experiment with new processes and test-drive products we’re thinking about bringing to market.) Or if you love making jewelry but get a little lost on the administrative side of things, our customer service experts can help you forecast your inventory and costs. … Have something else on your mind? Just ask.

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Leo from the Hot Stamp Team

Mara from the Key Accounts Team

Yolanda from the Shipping Team

Yolanda from the Shipping Team

4. Same-Day Shipping Comes Standard.

The sooner we can get your order out of our warehouse, the sooner you can make your clients’ day. So just place your non-Economy order in time for us to process it, and we’ll get it on a delivery truck by that very evening—packaged to our exacting standards and at no extra cost.

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5. Happy Returns That Make It Right.

Changed your mind? Something doesn’t work correctly? Send it back. You’ll get free shipping and easy returns on nearly everything you purchase from us. Just log into your account at riogrande.com to start processing your return, including printing the shipping label right from your computer.

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Maria from the Returns Team

Maria from the Returns Team

Adrian from the Cut-to-Order Team

Adrian from the Cut-to-Order Team

6. Custom Metal Fabrication That Doesn’t Cut Corners.

We don’t hold jewelers to hefty order minimums for custom cuts of sheet, wire, strip and sizing stock. Our white-glove cut-to-order service has low or no minimums—in fact, your first two cuts are always free. And different forms of like-metals can be bundled together for deeper discounts. So you can get exactly what you need, cut and packaged with care, at a great price.

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7. Specialized Services for Jewelers That Grow Your Business.

You have a vision for your jewelry business. We have the branding, business and sourcing services to help get you there. Use our range of Impressions services to get your metal-marking stamps, laser-engraved tags and packaging permanently and professionally branded with your business logo. Rely on our in-house Diamond Source and Gem Source team of certified gemologists to track down the perfect stone for your piece. And get your hard work rewarded with RioPro benefits that include industry price breaks, special shipping rates and business consultations that professionals love. ... Done making jewelry for the day? Don't forget to turn your leftover scrap into fresh materials with our Precious Metals Recycling service.

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Tonzell from the Casting Team

Shannon from the Gem Source and Diamond Source Team

Ruth from the Manufacturing Assembly Team

Ruth from the Manufacturing Assembly Team

8. Products Made by Rio Grande Right Here in America.

Rio Grande manufactures thousands of findings, tools and equipment at our solar-powered facility in Albuquerque, New Mexico, USA. These products are made specifically for the jewelry industry—designed, manufactured and used in our own jewelry production facilities to pass our rigorous requirements. When you buy “Made by Rio” products, you can be confident that you’re purchasing something crafted with the highest care—right down to the last jump ring.

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9. Environmental and Social Responsibility in Every Order You Place.

We know that where you get your jewelry-making supplies is a reflection of your values as a jeweler. So, at the end of the day, if we can make something we feel good about, you can make something you feel good about. From workplace safety to the origin of our metals and gemstones, our operations have been certified by the Responsible Jewellery Council, one of the industry's most respected standards-setting organizations. We also carry a huge variety of fully recycled metals and findings, so you can offer your customers the responsibly sourced jewelry they're asking for.

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Tonzell from the Casting Team

Tonzell from the Casting Team

Shane from the Jewelry Tech Team

Shane from the Jewelry Tech Team

10. Growing Jewelers One School, Instructor and Student at a Time.

To invest in the next generation of designers, metalsmiths and makers, Rio Grande supports today’s educators, mentors, apprentices and jewelry students. As part of the Rio for Schools program, instructors and students enjoy a variety of time and money-saving benefits. And our free Jewelry School Directory is a place where jewelers can find a jewelry-making program to fit their needs and location, browse reviews, and post comments with their own experiences. Planning on being in the Albuquerque area? You can take an intensive class taught by world-renowned instructors right here at Rio Grande. Or check out videos and articles in our Resource Center to learn new skills anytime, anywhere.

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