loading page

Hours of Operation

Service Department Hours
Will Call 8:30AM – 5:00PM MT
Monday through Friday
Customer Support 7:00AM – 6:00PM MT
Monday through Friday
Technical Support 7:00AM – 6:00PM MT
Monday through Friday
Gemstones 8:00AM – 5:30PM MT
Monday through Friday

U.S. Federal Holiday Schedule

Holiday Observed On
New Year's Day January 1
Martin Luther King Jr. Day Third Monday in January
Presidents' Day Third Monday in February
Memorial Day Last Monday in May
Independence Day July 4
Labor Day First Monday in September
Thanksgiving Day Fourth Thursday in November
Christmas Day December 25
(Monday the 26th is observed)

Rio Grande Holiday Schedule

Rio Grande is closed for business on the dates bolded above. If the holiday falls on a Saturday, the Friday before is observed. If the holiday falls on a Sunday, the Monday after is observed.

Shipping on U.S. Federal Holidays

Whenever a U.S. federal holiday falls on a regular business day, packages shipping via USPS are not picked up or delivered on that day. These orders go out the following business day. Orders shipping via other carriers, including UPS, FedEx, and trucking and freight carriers, are picked up or delivered as usual.

A Note on Shipping and Business Days

PLEASE NOTE: Shippers do not count the day an order was shipped, weekends or holidays as business days (Monday—Friday).

Domestic Shipping Schedule

Method Estimated Delivery
UPS Overnight Overnight (next business day; for Saturday delivery, please call)
Please note: UPS Overnight shipping to Hawaii is not guaranteed for all Hawaiian locations.
UPS 2nd Day Air 2 business days
UPS Ground 1 – 5 business days
FedEx Priority Overnight Overnight (next business day; for Saturday delivery, please call)
FedEx 2 Day Air 2 business days
USPS Express 1 – 3 business days
USPS Priority Mail 2 – 5 business days
USPS Flat-Rate Mail 2 – 5 business days; not available in all areas
Economy Mail 10 business days or more; regardless of shipping destination or proximity to Rio Grande.
Please note: Our Economy Mail option is perfect when you're not in a hurry!
Limited to addresses on normal post office delivery routes; package size limits.

Same–Day Shipping Schedule

Carrier For Same–Day Shipping
USPS Order before 1:30PM MT (excludes Economy Mail)
UPS Order before 4:30PM MT
FedEx Order before 1:30PM MT
International Order before 4:30PM MT


International Shipping Schedule

Method Estimated Delivery
USPS Small Pack 3 – 6 weeks (no tracking available)
USPS Priority 2 – 5 weeks
USPS Express 7 – 10 business days
UPS Worldwide Saver 3 – 5 business days

Notes on International Shipping

UPS is our preferred international shipping carrier. You may choose a specific carrier, but the rates may not be the most economical. If you so indicate, you will be contacted by a customer service representative with your international shipping rate prior to Rio shipping your order. NOTE: Delivery time shown is from our facility to your local customs office; time is approximate and may vary depending on customs clearance.

International shipments may be subject to import duties and taxes levied once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for more information.

PLEASE NOTE: Hazardous items cannot be shipped internationally.


© 2017 A Berkshire Hathaway Company. All rights reserved.