1. What types of metals can I send in?
Sterling and fine silver, gold, gold-filled, platinum, palladium, and fired PMC®.
(We do not accept base metal, electroplating solutions, electronic scrap, photographic
processing materials or sweeps.)
2. Do I have to separate the metals?
Yes. Please put each metal type (silver/gold-filled/10K/14K/18K/platinum etc.) in
a separate bag.
3. Do you accept dental scrap? Yes, provided the metal is free
from any organic (non-metal) material.
4. Can you apply my refund to my credit card or checking account?
Unfortunately, we can only apply credit to your Rio Account or send a refund check.
5. Can you send me a refund check? Yes.
6. What is the percentage paid for refund and/or credit to account?
See the table above.
7. Do you accept sweeps or dust?
We do accept silver dust. We do not accept sweeps for payment, but we are happy
to forward these sweeps to CERF as a donation, if you wish. Learn more about
our CERF program at
www.riogrande.com/sweepsforCERF.
8. How long will it take to process my scrap?
Normal turn-around time is 1–2 days after we receive your scrap.
9. How should I package my scrap?
Please package each metal type in a separate, sealable plastic bag so none of the
scrap can fall out. Do not use tape or adhesive on the bag to seal it, as this
may capture some of your scrap and cause it to be overlooked. When placing your
scrap in a shipping box, make sure all the ends of the box are taped so that if
some scrap does happen to spill out of the bags, it will not fall out of the box.
10. What address do I send it to?
Send your shipment to:
Attn: Returns
7500 Bluewater Road NW
Albuquerque, NM 87121
11. Why doesn’t the shipping weight match what you calculated during
processing?
We weigh our metal in troy ounces. Standard postal scales weigh in avoirdupois
ounces. We calibrate our scales monthly.
12. Can you take my scrap if I don’t have a Rio Grande account?
Yes, you may send in your scrap, and we will create an account for you upon receipt
in order to send you a refund.
13. Can you split my scrap payment between credit and refund?
Yes. Please indicate “this scrap is for credit” and “this scrap
is for refund” on your scrap packing list.
14. There are gemstones in my scrap. What should I do?
Please remove any gemstones from your scrap that you wish to retain. Rio Grande
does not buy gemstones and is unable to return any gemstones present in scrap to
you.
15. Do you accept Vermeil?
Yes, Rio Grande does accept vermeil (gold-plated silver) scrap. However,
we only pay for the silver content of vermeil scrap. The amount of gold present
is not economical to recover.