We guarantee everything you buy from Rio Grande to be free from defects in material and/or workmanship. If you're not completely satisfied with any product purchased from us, return it within 30 days and we will exchange it, replace it or refund your money, whichever you prefer. This warranty does not include incidental or consequential expenses. No other warranty is implied.

Simply use the search function or navigate via our product categories to find your item. Items such as diamonds and other items that require special handling (such as special orders and customizing services) will NOT be available for online purchase at this time. If you know the item number you wish to order, use Express Order for a faster shopping experience. If you are a first-time customer, you will be asked to register for a Rio Grande account before proceeding with your order. Most orders are shipped the same day they are received; hazardous shipping orders are shipped within 24 hours. We are committed to giving you the best service available.

Please Note: Item photos on product detail pages are not shown at actual size.

Please have this information ready when you call:
1. 1. Your Rio Grande customer ID number. You will find it on your invoice or on the back of your catalog.
2. 2. Your credit card number. For your security, we require verification of your credit card number, billing address and CVV2 code with every order.
3. 3. The order # (stock number) of each item.

Governmental, Institutional and International Orders: Representatives are available 7 a.m. to 5 p.m., Mountain Time, Monday through Friday.

Domestic: 800.545-6566

Toll-free from Canada, Puerto Rico and the U.S. Virgin Islands - 800.253.9738

Toll-free from Mexico - 95.800.253.9738

From all other countries - 505.839.3011

Fax - 505.839.3016

Contact Us Online: Email Us!

Live Chat: Rio Grande Live Representatives are available
7 a.m. to 6 p.m., Mountain Time, Monday through Friday.

Online: Email Us!

Call Us: 800.545-6566

Toll-free from Canada, Puerto Rico and the U.S. Virgin Islands: 800.253.9738

Toll-free from Mexico: 95.800.253.9738

From all other countries: 505.839.3011

Fax: 505.839.3016

Albuquerque area sales/Will-call (orders for pickup): Call 505.839.3300 or visit us 8:30 a.m. to 5:00 p.m. Mountain Time, Monday through Friday.
Click here for store directions.

Mailing Address: 7500 Bluewater Rd NW
Albuquerque, NM 87121 USA

If you have questions about a specific product, need help with technical processes, or just aren't sure which type of equipment is best for a particular task, ask to speak with a member of our Technical Support Team when you call. You may also speak with a member of Technical Support at 800.545.6566. This team of knowledgeable specialists is ready to help you. If they don't know the answer to your question, they'll find someone who does. Our Technical Sales Team is committed to helping you make your business more successful.

1. Rio Grande Open Accounts. If you are rated 1 or 2 with the Jeweler's Board of Trade (JBT) or are rated low-risk with one of our credit reporting agencies, we can open an account for you upon receipt of your signed credit application. If you are not rated as described above, please call 800.545.6566 and ask for our Credit Policy Information and Application Form. Allow approximately two weeks for processing.

2. Credit Cards. We accept MasterCard, VISA, Discover and American Express.

Rio Grande is committed to keeping your private and financial information secure throughout every transaction you make with us, and we take this responsibility very seriously. We have several physical, technical and procedural measures in place to guarantee a safe shopping experience, whether online or over the phone, and we are proud to say that Rio Grande has never had a security breach.

How do we protect the security of your credit card information?

When You Order Online When you place an order online, you may choose to pay with any credit card you have used recently. Rio Grande's systems are protected by a software firewall and Secure Sockets Layer (SSL) technology, which is the e-commerce standard for securing information that travels across the internet. However, our security measures go beyond standard SSL. Your credit card information is never actually stored by Rio Grande; the last four digits of your credit card that you see on our website is actually a "Profile ID" that is part of your user identity with us. Your sensitive information is stored outside of Rio on highly secure remote servers managed by CyberSource, an established financial institution specializing in electronic transactions. Each order you place transmits only your Profile ID across the internet. Fewer transmissions of your actual sensitive data means fewer opportunities for that information to be breached, and it is the highest level of electronic commerce security currently available.

When You Order By Phone When you order with us by phone, our Customer Service representatives will ask which credit card you would like to pay with by referencing the last four digits of the card. We use the same security provisions with phone orders as with online orders, and at no time is your entire credit card viewable by our Customer Service representatives. They only see the Profile ID provided by the secure, remote servers.

Why is there a $1.00 charge on my credit card and/or bank statement?
As part of our new credit/debit card security process and to maintain our PCI compliance, Rio Grande may verify the credit or debit card number you have used in the past to make sure it is not expired, stolen or otherwise fraudulent. This is done through a one-time pre-authorization of $1.00 to your account that tests its validity. The pre-authorization is normally removed by your bank within two to three business days. It is not a charge, although it may temporarily reduce your available credit by $1.00. If you have any questions or concerns about the validity of a Rio Grande item you see on your account, please call us at 800.545.6566.

3. Prepaid Orders. Certified funds in the form of a money order or a bank cashier's check are recommended. To expedite service, use a bank wire transfer. Please allow for price fluctuations and add in shipping costs. If the quoted shipping cost is more than the actual cost, we will credit your account or issue a refund, whichever you request. All checks must include your name, address and daytime phone number. This information will be verified with your bank. Some restrictions may apply. Export funds are accepted in U.S. dollars only.

4. PayPal. Rio offers PayPal Express Checkout for orders that are placed online and that do not contain backordered items (if your order does include backordered items, you will have the option to pay with a credit card at checkout). If you choose to pay for your merchandise using PayPal, PayPal will use the funds available in your balance first; if you have a zero balance in your PayPal account (or your account doesn’t have enough to cover your existing order), payment will automatically pull from the back-up method you selected on your PayPal account. If your order ends up being 15% greater (or $75 greater) than when you made your original payment with PayPal (due to metal market price fluctuations or shipping recalculation), a Rio Accounting agent will contact you. If you have any issues or concerns with your PayPal account, please contact PayPal customer service.

To lease merchandise, you may either contact a leasing company of your choice or call your Rio Grande sales representative for a referral at 505.839.3060.

1. Most companies require order numbers and dollar amounts for merchandise. Your sales representative can provide this information on a quote invoice.

2. If you choose your own leasing company, our Accounts Receivable office will need the name, address and contact person of the leasing company. Please call 505.839.3060 to relay this information.

Short-Term Installment Plan
This option is available for approved customers wishing to purchase capital equipment in three or four installments. Please contact your Rio Grande sales representative for approval guidelines and an initial quote invoice. Click here for more information.

Domestic Shipping (some restrictions apply)
UPS Overnight (Saturday delivery available in most areas)
UPS Two Business Days
UPS Ground (3–5 business days)
Post Office Mail (5-7 business days)
Economy Mail Economy Mail (5–10 business days regardless of shipping destination or proximity to Rio Grande).

Our most economical option is perfect when you aren’t in a hurry! Limited to addresses on normal post office delivery routes; package size limits.

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International Shipping
UPS is our preferred international shipping carrier. You may choose a specific carrier, but the rates may not be the most economical. If you so indicate, you will be contacted by a customer service representative with your international shipping rate prior to us shipping your order.

Delivery time from our facility to your local custom office: Postal Service Priority Mail (2 to 3 weeks)
Postal Service Express (4 to 7 business days)
UPS Express Saver (3 to 5 business days)

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All Other Shipments
Truck freight, air freight, international air and ocean freight fees are based on weight and are billed at exact shipping cost. Orders requiring truck freight will be placed on hold until a a Rio Grande customer service representative can contact you to complete your order. Carriers charge an additional fee for handling hazardous items; inquire when ordering.

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Hazardous Materials Shipping Charges
The Department of Transportation (DOT) Emergency Response Communication Standard concerns the shipping of chemicals deemed hazardous by the DOT, and governs the labeling and handling of a variety of materials.

Over the past few years, this standard has resulted in increased costs from most of our shippers for handling these materials. Some of our packaging amounts have been changed to reflect the quantity limitations that the DOT has placed on shipping certain chemicals. We will continue to revise our shipping policies to comply with changing regulations. We ship all hazardous products through United Parcel Service (UPS). UPS may charge up to an additional $22.50 to handle hazardous chemicals by ground and $32.50 or more by air. The rates and procedures of other shippers vary. These charges apply to each separate package or chemical a carrier handles, unless you purchase multiples of the same product that can be shipped together. However, some chemicals have very strict regulations on the quantities that can be shipped, so we may not be permitted to ship multiple containers together.

For more information about the hazardous shipping categories and charges, contact us when you place your order.
We recommend that you obtain a copy of a Material Safety Data Sheet (MSDS) for each product you use, and keep it in your files. MSDSs are provided free of charge.

You will receive an invoice with your order—do not discard this invoice! For your convenience, a return form is printed on the back of your invoice. Fill out the form completely and enclose it with the merchandise you wish to return. Returns are credited or refunded in the same payment method used to purchase the merchandise. Keep a photocopy of your invoice for your records.

If you have questions about a return or repair, please call us
800.545.6566 (7 a.m. to 6 p.m., Mountain Time, Monday through Friday).
Toll-free in the U.S. - 800.545.6566
Toll-free from Canada, Puerto Rico and the U.S. Virgin Islands - 800.253.9738
Toll-free from Mexico - 95.800.253.9738
From all other countries - 505.839.3011

1. Pack the item in a sturdy carton (the original, if possible) and seal with strong tape. Rio Grande is not responsible for any merchandise returned in a non-padded envelope or otherwise inadequately packaged.

2. Mark your package clearly:
Rio Grande Returns
7500 Bluewater Rd. NW
Albuquerque, NM 87121-1962, USA

If you don't enclose the return form from the back of your invoice, be sure and include the invoice number or exact date of purchase and your customer number.

3. For your protection, ship all returns prepaid and insured. We will refund your postage when appropriate.

4. If you require a replacement before the return is received, please call customer service at the numbers listed above.

We charge a 10% restocking fee (plus postage) on all refused or unclaimed merchandise, and on returned merchandise postmarked more than 30 days after the invoice date. Special orders, custom-made items and hazardous items are not returnable.

Returning Precious Metal Products
Milled materials (sheet, wire, etc.) and casting grain: Returns postmarked within 10 days of the invoice date are accepted for full refund or Rio Grande credit based on the invoice price. Returns postmarked more than 10 days after the invoice date will be subject to a 15% restocking fee and are accepted for Rio Grande credit only.

Findings and jewelry: Returns postmarked within 30 days of the invoice date are accepted for full refund or Rio Grande credit based on the invoice price. Returns postmarked more than 30 days after the invoice date will be subject to a 10% restocking fee and are accepted for Rio Grande credit only.

Please Note: Refunds and credits for returns not due to our error do not include shipping charges.

Return or Sell-Back of Precious Metal Bars and Medallions (Investment Metals)

Investment medallions/bars received by Rio Grande more than 10 days after their original invoice date (or without a verifiable invoice), are accepted as ‘sell-back’ items. The amount paid will be based entirely on the current value of the precious metal; we pay/credit 98% of the metal value on the day your sell-back is received. Please allow a 24–48 hour verification period for us to authenticate the condition and content of the pieces received. The high percentage of our sell-back payment (98%) is contingent on the investment metal being in the same pristine condition in which it was originally sold (the condition and/or presence of packaging is not considered in this process). Please Note: We do not provide return shipping (ARS service) for sell-back transactions on investment metals. Investment medallions/bars received by Rio Grande 10 days or less after the sale date (verified by invoice) will be handled like any other precious metal return. The refund/credit will include the actual price paid plus any sales tax paid on the original invoice. Please Note: You can request to receive the sell-back value on medallions or bars returned less than 10 days after purchase; however, after this transaction, a 10-day waiting period must be met before any new orders for medallions/bars will be processed.

Broken Packages
Items sold in minimum quantity packages MUST be returned complete. We charge a broken package fee of $5 or 10% of the sale price, whichever is greater, on packages returned with less than the quantity on the original invoice.

Most of our tools and equipment come with a one-year warranty. All other merchandise is covered by the 30-day Rio Grande guarantee. For your convenience, a return form is printed on the back of your invoice. To return an item for repair, fill out the form completely, describing the problem; package it as a return (see Returns and Corrections), and send it prepaid and insured. Your invoice number is vital; this is your warranty. Allow 3 to 6 weeks for repairs after we have received the item.

A Material Safety Data Sheet (MSDS) is available free for many of our products. Click here to find an MSDS for a specific item and print it out.

1. We do our very best to offer you the most competitive price and the best selection on all our products. Prices may vary slightly depending on the currency exchange rates, fluctuations in freight costs, raw materials market, labor costs and customs duties at the time you order. Many items have a price structure allowing you to save by buying in volume. Prices shown on item detail pages are current as of that day.

2. If you merit a special pricing level, your pricing will be reflected as soon as you log in.

For unit conversions and calculators Click here.
For gauge conversions Click here.
To view all charts please Click here.

Pricing
1. Pricing for all precious metal milled materials is calculated using the total weight per metal type (gold, sterling, etc.) in your order and the current market price for that metal plus a fabrication charge. Items of the same metal are combinable to provide you the best price break; any exceptions will be noted on your invoice for you to see.
2. We guarantee that your price will be based on the market price current at the time we receive your order and provide you with an order confirmation number.

Please Note: This guarantee does not apply to milled materials placed on backorder; these will be billed at market price current on the date the order is filled.
3. The current daily metal market price is displayed on our home page and on the item detail screen.
4. Quantities ordered are measured with a 10% tolerance. This tolerance helps account for metal weight variations in custom-cut pieces.

Backorders
1. All backordered items are charged when the order is shipped and are billed at the market price current on the date the order is filled.

Cutting charges
1. The first cut per item is made at no charge. For each additional cut, you will be charged thirty-three cents and these charges will be totaled for the entire order. Cutting charges for any backordered items will be totaled and charged with the original order.

Minimum Weight of Piece Size
1. For most silver and gold-filled milled materials items, the minimum order is 0.01 ozt. per item.
2. For most gold and platinum milled materials items, the minimum order is 0.01 pennyweight (dwt) per item.
3. Sheet has individual minimum and maximum dimension requirements. If the dimensions you enter for any item in your order do not meet requirements, you will be prompted to enter minimum required dimensions.
4. When you ask for specific dimensions and individual availability is limited, we will offer you the option to accept a combination of pieces amounting to the total weight of your order.

To protect your made-to-order precious metal items during shipping:
1. All sheets are packed between two pieces of cardboard pieces taped together to secure the sheets inside.
2. All gold items (sheet, wire, tubing) are packed in heat-sealed plastic bags.
3. Coiled wire and by-the-foot chain is secured with twist ties, not tape.
4. Chain lengths of more than 15 feet are spooled onto cardboard squares or plastic spools.
5. Each item is labeled with its item number and quantity.
6. Alloys are packed in individual plastic containers.
7. Casting grain quantities of more than 5 ounces are double-bagged.
8. Tubing is packed in individual bags that are reinforced with tape to prevent tearing.
9. Quantities ordered are measured to within a 10% tolerance. This tolerance helps account for metal weight and cut precision variations.
Please Note: your invoice amount will reflect this variance.
10. Items ordered in their full-size dimensions will be shipped at full size; we do not cut down for ease of shipping.

Returns
Milled materials (sheet, wire, etc.) and casting grain: Returns postmarked within 10 days of the invoice date are accepted for full refund or Rio Grande credit based on the invoice price. Returns postmarked more than 10 days after the invoice date will be subject to a 15% restocking fee and are accepted for Rio Grande credit only.

What kind of scrap can I return?
We accept gold, gold-filled, silver, palladium, fired PMC® and platinum items. We cannot accept base metal, electroplating solutions, photographic processing materials or sweeps. Please do not send plated non-precious metal jewelry; we cannot recover the precious metal from this type of jewelry.

Important: Rio Grande reserves the right to physically alter the metal scrap in order to determine its purity; your piece might be damaged or malformed during testing. Therefore if you request the piece be returned to you, it may not arrive in the same condition you sent it in.

What is my scrap worth?
Rio Grande pays a percentage of the daily spot market for your precious metal scrap. Payment amounts are based on market value current on the day we settle your scrap return, regardless of when it was shipped or received. Cleaning scrap, separating metals, melting small pieces and clearly labeling scrap before shipping will significantly speed this process.

A copy of your transaction will be mailed to you. On this invoice, you will find the type and weight of the scrap we received from you, the rate that was paid and the total payment.

Important: Please review your invoice immediately. Any disputes regarding metal purity, weight or payment amount must be reported within 14 working days from the date on the invoice.

Where can I find more information?
For payment guidelines, shipping instructions and other information see our scrap program page or download the scrap packing list.

What does Sustainable mean to Rio Grande? It is a social pact with future generations. Sustainable means meeting our present needs without compromising the needs of our children.

How is Rio Grande going about accomplishing that? In part by offering products to you that are made from materials that are recycled/recovered or made from renewable materials. Another is to encourage manufacturing processes that minimize environmental impacts. More than 85% of our gold is recycled and the majority of the balance comes from American gold mines.

When I see the "Sustainable" label in the Rio Grande catalog, what does that mean? In the Findings and Metals sections, it means the stock numbers in green are products made with reclaimed/recycled metal or from third party certified, ethically mined metal. Many of the other products in the catalog are also likely made primarily or exclusively with recycled metal, we just haven’t yet established this with certainty. Additionally, our recycled metals are produced in an environmentally award-winning plant.

In the Display and Packaging section, sustainable means the products with green stock numbers are either made from recycled materials, renewable materials and/or are produced by manufacturing processes that employ ecologically sound methods.

This is the first time I’ve seen the "Sustainable" label in the Rio Grande Catalog. Is this a new initiative? Actually, we’ve been at it for a long time. Our refinery, which recycles silver and gold from a variety of sources, is 30 years old and has won numerous environmental awards over the years.

In 1968, Rio Grande eliminated harmful cadmium from the solders we sell, twenty years before this became common practice.

We’ve devised a way to reduce the investment material consumed in our casting operation by 20%.

We have done energy consumption audits of our buildings for many years and currently use a third less energy to run our facilities than we did ten years ago.

We have eliminated toxic solvents from our cleaning processes and now use soap and water to clean our products.

This is just a partial list. We see sustainability as a never-ending process. One filled with opportunities to make our future better than the past. One we can all participate in and benefit from together. Our commitment to you and more importantly, to our children, is to never let up, and encourage others to do the same.

For more information on social responsibility, please visit Manufacturing Jewelers & Suppliers of America (http://www.mjsa.org/), Jewelers of America (http://www.jewelers.org/) and the Council for Responsible Jewelry Practices (http://www.responsiblejewellery.com/).

If you intend to incorporate any base metal components purchased from Rio Grande into jewelry for children age 12 and younger, please be aware that you are responsible for testing those products to ensure compliance with all applicable federal, state and local laws including, but not limited to, the lead content requirements in CPSIA. Please Note: All base metal items in this catalog that contain even trace amounts of lead are marked with a "Pb" symbol and are not suitable for children's jewelry.

ASBL: Assembled from multiple layers or combinations of manufactured and/or natural material fused, bonded or otherwise joined together to increase stability and/or imitate the appearance of a natural gemstone, create a unique design or generate unusual color combinations. Example: Opal triplets

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L: A laser and chemicals used to reach and alter inclusions in gemstones, usually diamonds.

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B: Bleached using heat, light and/or other agents to lighten or remove color.

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O: Oiling/resin infusion; the filling of surface breaking fissures with colorless oil, wax, resin or other colorless substances, except glass or plastic, to improve the gemstone’s appearance.

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C: Coating on the surface with such enhancements as lacquering, enameling, inking, foiling or sputtering of films to improve appearance, provide color or add other special effects.

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R: Irradiation using neutrons, gamma rays, beta particles or high energy electrons to alter color. May be followed by a heating process.

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D: Dyed by the introduction of coloring matter to give a new color, intensify present color or improve color uniformity.

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S: Stabilized using a colorless bonding agent (such as plastic); used on porous gemstones to add durability and improve appearance
(sometimes referred to as “I” impregnated).

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F: Filling of surface-breaking cavities or fissures with colorless glass, plastic, solidified borax or similar substances (visible under 10X magnification); improves durability, appearance and/or adds weight.

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SYN: Synthetic materials with essentially the same optical, physical and chemical properties as a naturally occurring gemstone.

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H: Heated to effect desired alterations of color, clarity and/or phenomena. If residue of foreign substances in open fissures is visible under properly illuminated 10X magnification, “HF” should be used.

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U: Diffusion; chemicals used in conjunction with high temperatures to produce color and/or asterism-producing inclusions.

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HP: Heating and pressure combined to effect desired alterations of color, clarity and/or phenomena.

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W: Waxing/oiling; impregnation of colorless wax, paraffin and oil in porous, opaque or translucent gemstones to improve appearance.

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IMIT: Imitation product fabricated in such materials as glass, ceramic or plastic designed to imitate or resemble the appearance, but not duplicate the characteristic properties of a natural gemstone.

Rio Grande is proud of the photos and information present in our catalogs, on our website and in our other marketing material, all of which are copyright protected. Permission is required to use any of these copyrighted information and/or photos. Please follow this guideline document to avoid copyright infringement.