Returning your scrap to us for Rio Grande credit or a direct refund check is as easy as can be and will really help your bottom line. See our frequently asked questions below.
Any time you have questions or need information from us, we're here for you. If you have questions about your scrap return, please email us at firstname.lastname@example.org and we will get you the answers you need fast. Normal scrap processing time is 1–2 days after we receive your scrap, however, we are currently experiencing slightly longer processing times, so it may take up to 5 days. You will receive a confirmation email once your scrap has been processed.
You will need to ship your scrap along with the scrap packing list. Fill out the form completelyand accurately to ensure a speedy transaction.
1) Separate scrap by metal type. Package each type separately in plastic bags. Note: Do not use tape or any other adhesive to seal the bag—scrap can get caught or stuck and may be overlooked.
2) Package all bags and your completed scrap packing list in a box, securely sealed, and ship it to us.
Important: Domestic customers! To the best of our knowledge, USPS is the only carrier that will insure these packages (and only when they are sent Registered Mail). In order to protect your property, we suggest that you ship your package by USPS Registered Mail and insure it fully, regardless of its size. Keep the receipt until your transaction is complete. Whichever carrier you choose, however, please contact them for details about properly insuring your package.
Important: International customers! Declare your parcel as "scrap." Should your carrier ask for additional information, the chart below, showing U.S. import tariff numbers, may help. (In our experience, the U.S. Postal service does not charge fees for clearing parcels through customs.) Please be aware that Rio does not pay for or reimburse freight charges, duties, taxes or carrier processing fees; please pre-pay all charges.
|Scrap content||Tariff number|
|Gold (including metal clad with gold)||7112.91.00|
|Other (sterling, Argentium, fine silver, silver-filled)||7112.99.00|
Send the box to:
7500 Bluewater Road NW
Albuquerque, NM 87121
3) After processing, you will receive a copy of your transaction by email (or USPS, if an email address was not provided). On this transaction invoice, we will list the type and weight of the scrap we received from you, the rate(s) at which it was paid and the total Rio credit or payment. Please note that Rio never charges fees for testing or handling your scrap.
IMPORTANT: Please review your invoice immediately. Any disputes regarding metal purity, weight or payment amount must be reported within 5 days from the date on the invoice.
Returning your scrap metals is an easy way to recycle your materials and recover costs. Please follow the guidelines above to make this process quick and easy and to maximize profitability for your business.
1. What types of metals can I send in?
Sterling and fine silver, gold, gold-filled, platinum, palladium, and fired PMC®. (We do not accept base metal, electroplating solutions, electronic scrap, photographic processing materials or sweeps.)
2. Do I have to separate the metals?
Yes. Please put each metal type (silver/gold-filled/10K/14K/18K/platinum etc.) in a separate bag.
3. Do you accept dental scrap? Yes, provided the metal is free from any organic (non-metal) material.
4. Can you apply my refund to my credit card or checking account? Yes, we can apply credit your checking account, your Rio Account or send you a refund check. Unfortunately we cannot apply credit to your credit card.
5. Can you send me a refund check? Yes.
6. What is the percentage paid for refund and/or credit to account? See the table above.
7. Do you accept sweeps or dust?
We do accept silver dust. We do not accept sweeps for payment, but we are happy to forward these sweeps to CERF as a donation, if you wish. Learn more about our CERF program at http://www.riogrande.com/ad/Sweeps-for-CERF.
8. How long will it take to process my scrap?
Normal turn-around time is 1–2 days after we receive your scrap, however, we are currently experiencing slightly longer processing times, so it may take up to 5 days. You will receive a confirmation email once your scrap has been processed.
9. How should I package my scrap?
Please package each metal type in a separate, sealable plastic bag so none of the scrap can fall out. Do not use tape or adhesive on the bag to seal it, as this may capture some of your scrap and cause it to be overlooked. When placing your scrap in a shipping box, make sure all the ends of the box are taped so that if some scrap does happen to spill out of the bags, it will not fall out of the box.
10. What address do I send it to?
Send your shipment to:
7500 Bluewater Road NW
Albuquerque, NM 87121
11. Why doesn’t the shipping weight match what you calculated during processing?
We weigh our metal in troy ounces. Standard postal scales weigh in avoirdupois ounces. We calibrate our scales monthly.
12. Can you take my scrap if I don’t have a Rio Grande account?
Yes, you may send in your scrap, and we will create an account for you upon receipt in order to send you a refund.
13. Can you split my scrap payment between credit and refund?
Each lot of scrap we receive must selection on eoption or the other on your Scrap Packing List. It you want to split this, you must send separate lots, each with its own separate packing list, marked the desired option for that lot. We cannot split the payout for individual lots of scrap.
14. There are gemstones in my scrap. What should I do?
Please remove any gemstones from your scrap that you wish to retain. Rio Grande does not buy gemstones and is unable to return any gemstones present in scrap to you.
15. Do you accept Vermeil?
Yes, Rio Grande does accept vermeil (gold-plated silver) scrap. However, we only pay for the silver content of vermeil scrap. The amount of gold present is not economical to recover.